| Outcomes |
Assessments – How it is met & When it is met |
| Life As a Supervisor: |
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1. Explain the demands and rewards of being a supervisor in a way that reflects the ever- changing environment of corporate/business fluctuations, workplace diversity, globalization, and societal pressures.
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Exams/quizzes throughout the semester but primarily assessed on exam during 1st 4 weeks. |
| Knowing Self – Supervisor Emotional Intelligence: |
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2. Construct a self-awareness analysis addressing the student’s current skills, knowledge and abilities as they relate to being a supervisor within a manufacturing and service business so that current strengths and weaknesses are identified as well as future personal growth needs.
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Written self-assessment including 100% of required information (student’s current skills, knowledge and abilities as they relate to being a supervisor within a student selected industry so that current strengths and weaknesses are identified as well as future personal growth needs) – due during weeks 12 – 16. |
| Communication Skills: |
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3. Define communication to include major channels that are available to the supervisor.
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Exams/quizzes throughout the semester but primarily assessed on exam during 1st 4 weeks. |
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4. Given a workplace scenario needing communicated to employees, develop a written memo and a spoken/verbal message that is accurately interpreted by team members.
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Completion of a written memo and a spoken message accurately interpreted by team members. Due prior to week 4. |
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5. Identify barriers to effective communication and list possible strategies for overcoming such barriers.
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Exams/quizzes throughout the semester but primarily assessed on exam during 1st 4 weeks; role-plays throughout the semester |
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6. Given a brief scenario for a meeting, develop a brief agenda and facilitate a team through accomplishing the agenda within provided time restrictions.
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Completion of a written agenda included within a memo. Memo due during weeks 8 – 12. Group role-play requiring facilitating the meeting announced in the memo – due during weeks 8 - 12. |
| Working in Teams: |
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7. Given a team-based scenario, lead a team through the scenario reflecting application of techniques for maintaining employee morale.
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Group role-play completed during weeks 12 – 16. |
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8. Explain the importance, limitations and methods for counseling employees.
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Exams/quizzes throughout the semester but primarily assessed on exam prior to week 12. Role-plays throughout the semester. |
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9. Define planning and list the steps in the planning process.
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Exams/quizzes throughout the semester but primarily assessed on exam prior to week 12. Role-plays throughout the semester. Team-based planning activity completed by Week 16. |
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10. Differentiate the use of standing plans (policies, procedures, methods, and rules) and single-use plans (budgets, programs, and projects).
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Exams/quizzes throughout the semester but primarily assessed on exam prior to week 12. Role-plays throughout the semester. Team-based planning activity completed by Week 16. |
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11. Given a business production scenario, calculate staffing and time requirements necessary for compliance with the scenario’s controls (math will be addition, subtraction, multiplication, and division only).
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Completion of calculation scenario prior to week 12. |
| Problem Solving: |
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12. List the steps in the decision-making process and when given a scenario (problem) methodically apply each step to the stated scenario.
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Exams/quizzes throughout the semester but primarily assessed on exam prior to week 16. Role-plays throughout the semester. |
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13. Compare and contrast two or more alternatives to a workplace problem by completing an Internet search for possible solutions (use of a Library research database is required)
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Graded classroom discussion, successful acquisition of 2 valuable sources from the library databases prior to week 16. |
| Discipline: |
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14. Explain the importance of positive discipline within an organization.
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Exams/quizzes throughout the semester but primarily assessed on exam during weeks 4 - 8; Role-plays throughout the semester. |
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15. Identify disciplinary situations that violate standards of conduct and explain the need to confront these situations appropriately.
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Exams/quizzes throughout the semester but primarily assessed on exam during weeks 4 - 8; Role-plays throughout the semester. |
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16. List the steps in a progressive discipline system with a special focus on consistency and documentation.
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Exams/quizzes throughout the semester but primarily assessed on exam during weeks 4 - 8; |
| Appraisal, Coaching, and Performance Management: |
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17. Define performance management and clarify the supervisor’s role within the process.
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Exams/quizzes throughout the semester but primarily assessed on exam during weeks 8 - 12; role-plays throughout the semester. |
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18. Conduct an appraisal interview following a scenario that will include a sensitive situation that requires a coaching approach.
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Completion of performance appraisal form after conducting a brief scenario-based appraisal interview prior to week 16. |
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19. Explain the concepts and techniques in preparing a written employee appraisal (using an established form).
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Completion of performance appraisal form after conducting a brief scenario-based appraisal interview prior to week 16. Exams/quizzes throughout the semester but primarily assessed on exam during weeks 8 - 12; Classroom discussion and role-plays throughout the semester. |
| Managing Conflict: |
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20. Explain the supervisor’s role at the initial step in complaint/conflict resolution to include identifying/contrasting available “styles” that supervisors may use in approaching conflict.
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Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester |
| 21. Identify guidelines for conflict resolution. |
Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester. |
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22. Explain the impact a labor union has on a supervisor and the parent organization.
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Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester. |
| Employee Relations: |
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23. Describe the supervisor’s role in maintaining good employee relationships.
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Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester. |
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24. Explain the supervisor’s role in grievance procedures.
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Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester. |
