Apr 21, 2024  
2023-2024 College Catalog and Student Handbook 
    
2023-2024 College Catalog and Student Handbook
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BUSM 1030 - Supervision


Academic Division: Business, Industry and Technology
Academic Discipline: Business Management
Assistant Dean: Brooke Miller, M.B.A.
3 Credit(s)
This course is an introduction to the supervisor’s role in management. Challenges for supervisors include: planning and problem solving; organizing, staffing, training; leading; and working with individuals and teams along with controlling costs and improving results. Supervision provides a basic understanding of the new role requirements in business organizations. A strong focus of this class is application of sound supervisory principals through role-plays and hands-on practice with real-world scenarios. UG
3 Lecture Hour(s);
Required Prerequisite Course(s): ENGL 0040  (minimum grade of C-), or qualifying placement test score

College Wide Outcomes
College-Wide Learning Outcomes Assessments - - How it is met & When it is met
Communication – Written  
Communication – Speech  
Intercultural Knowledge and Competence  
Critical Thinking  
Information Literacy  
Quantitative Literacy  

 



Student Learning Outcomes for Course
Outcomes Assessments – How it is met & When it is met
Life As a Supervisor:

1. Explain the demands and rewards of being a supervisor in a way that reflects the ever- changing environment of corporate/business fluctuations, workplace diversity, globalization, and societal pressures.

Exams/quizzes throughout the semester but primarily assessed on exam during 1st 4 weeks.
Knowing Self – Supervisor Emotional Intelligence:

2. Construct a self-awareness analysis addressing the student’s current skills, knowledge and abilities as they relate to being a supervisor within a manufacturing and service business so that current strengths and weaknesses are identified as well as future personal growth needs.

Written self-assessment including 100% of required information (student’s current skills, knowledge and abilities as they relate to being a supervisor within a student selected industry so that current strengths and weaknesses are identified as well as future personal growth needs) – due during weeks 12 – 16.
Communication Skills:

3. Define communication to include major channels that are available to the supervisor.

Exams/quizzes throughout the semester but primarily assessed on exam during 1st 4 weeks.

4. Given a workplace scenario needing communicated to employees, develop a written memo and a spoken/verbal message that is accurately interpreted by team members.

Completion of a written memo and a spoken message accurately interpreted by team members. Due prior to week 4.

5. Identify barriers to effective communication and list possible strategies for overcoming such barriers.

Exams/quizzes throughout the semester but primarily assessed on exam during 1st 4 weeks; role-plays throughout the semester

6. Given a brief scenario for a meeting, develop a brief agenda and facilitate a team through accomplishing the agenda within provided time restrictions.

Completion of a written agenda included within a memo. Memo due during weeks 8 – 12. Group role-play requiring facilitating the meeting announced in the memo – due during weeks 8 - 12.
Working in Teams:

7. Given a team-based scenario, lead a team through the scenario reflecting application of techniques for maintaining employee morale.

Group role-play completed during weeks 12 – 16.

8. Explain the importance, limitations and methods for counseling employees.

Exams/quizzes throughout the semester but primarily assessed on exam prior to week 12. Role-plays throughout the semester.

9. Define planning and list the steps in the planning process.

Exams/quizzes throughout the semester but primarily assessed on exam prior to week 12. Role-plays throughout the semester. Team-based planning activity completed by Week 16.

10. Differentiate the use of standing plans (policies, procedures, methods, and rules) and single-use plans (budgets, programs, and projects).

Exams/quizzes throughout the semester but primarily assessed on exam prior to week 12. Role-plays throughout the semester. Team-based planning activity completed by Week 16.

11. Given a business production scenario, calculate staffing and time requirements necessary for compliance with the scenario’s controls (math will be addition, subtraction, multiplication, and division only).

Completion of calculation scenario prior to week 12.
Problem Solving:

12. List the steps in the decision-making process and when given a scenario (problem) methodically apply each step to the stated scenario.

Exams/quizzes throughout the semester but primarily assessed on exam prior to week 16. Role-plays throughout the semester.

13. Compare and contrast two or more alternatives to a workplace problem by completing an Internet search for possible solutions (use of a Library research database is required)

Graded classroom discussion, successful acquisition of 2 valuable sources from the library databases prior to week 16.
Discipline:

14. Explain the importance of positive discipline within an organization.

Exams/quizzes throughout the semester but primarily assessed on exam during weeks 4 - 8; Role-plays throughout the semester.

15. Identify disciplinary situations that violate standards of conduct and explain the need to confront these situations appropriately.

Exams/quizzes throughout the semester but primarily assessed on exam during weeks 4 - 8; Role-plays throughout the semester.

16. List the steps in a progressive discipline system with a special focus on consistency and documentation.

Exams/quizzes throughout the semester but primarily assessed on exam during weeks 4 - 8;
Appraisal, Coaching, and Performance Management:

17. Define performance management and clarify the supervisor’s role within the process.

Exams/quizzes throughout the semester but primarily assessed on exam during weeks 8 - 12; role-plays throughout the semester.

18. Conduct an appraisal interview following a scenario that will include a sensitive situation that requires a coaching approach.

Completion of performance appraisal form after conducting a brief scenario-based appraisal interview prior to week 16.

19. Explain the concepts and techniques in preparing a written employee appraisal (using an established form).

Completion of performance appraisal form after conducting a brief scenario-based appraisal interview prior to week 16. Exams/quizzes throughout the semester but primarily assessed on exam during weeks 8 - 12; Classroom discussion and role-plays throughout the semester.
Managing Conflict:

20. Explain the supervisor’s role at the initial step in complaint/conflict resolution to include identifying/contrasting available “styles” that supervisors may use in approaching conflict.

Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester
21. Identify guidelines for conflict resolution. Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester.

22. Explain the impact a labor union has on a supervisor and the parent organization.

Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester.
Employee Relations:

23. Describe the supervisor’s role in maintaining good employee relationships.

Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester.

24. Explain the supervisor’s role in grievance procedures.

Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester.

 



Standard Grading Scale
93-100      A

90 - 92      A-

87- 89       B+

83 - 86      B

80 -82       B-

77- 79       C+

73 - 76      C

70 -72       C-

67- 69       D+

63 - 66      D

60 -62       D-

00- 59       F


Statement on Diversity
North Central State College believes that every student is a valued and equal member of the community.*  Every student brings different experiences to the College, and all are important in enriching academic life and developing greater understanding and appreciation of one another. Therefore, NC State College creates an inclusive culture in which students feel comfortable sharing their experiences. Discrimination and prejudice have no place on the campus, and the College takes any complaint in this regard seriously. Students encountering aspects of the instruction that result in barriers to their sense of being included and respected should contact the instructor, assistant dean, or dean without fear of reprisal. 

*Inclusive of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status (past, present or future), disability, age (40 years or older), status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, genetic information, or sexual orientation, 


Standard NCSC Course Policies
Important information regarding College Procedures and Policies can be found on the syllabus supplement located at this link

 

 





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