ITEC 2665 - Wireless & Business Technologies

3 Credit(s)

Upon completion of this course, students will be exposed to design, implement, and mange wireless and voice over IP (VOIP) networks, as well as remote monitoring and management (RMM) solutions and technologies. The primary focus of this course is the installation and management of wireless networks with further solutions involving day to day operations and troubleshooting. The course follows a logical organization of the Certified Wireless Network Administrator (CWNA) Wireless exam objectives (a vendor-neutral enterprise WI-FI certification). Material is presented in a concise manner focusing on increasing the student’s retention and recall of exam topics. The core wireless component of this course prepares students for the Certified Wireless Network Professional’s (CWNP) CWNA wireless certification exam.

The VOIP component of this course introduces students to voice over IP (VOIP) technologies. Students will plan, implement, and manage VOIP networks. The VOIP component of this course prepares students for 3CX’s Basic, Intermediate, and Advanced VOIP certification exams. Students are also introduced to remote monitoring and management (RMM) technologies and call tracking/ticketing systems.

2 Lab Hour(s)

2 Lecture Hour(s);

Required Prerequisite Course(s): ITEC1645 (minimum grade of C-)

College Wide Outcomes

College-Wide Learning Outcomes	Assessments - - How it is met & When it is met
Communication – Written
Communication – Speech
Intercultural Knowledge and Competence
Critical Thinking
Information Literacy
Quantitative Literacy

Student Learning Outcomes for Course

Outcomes	Assessments – How it is met & When it is met
1. Define the basic characteristics of RF and RF behavior.	Labs, tests, midterm/final exam
2. Identify RF signal characteristics as they relate to antennas.	Labs, tests, midterm/final exam
3. Describe the components that make up an 802.11 wireless service set.	Labs, tests, midterm/final exam
4. Explain 802.11 channel access methods.	Labs, tests, midterm/final exam
5. Define and describe controller-based, distributed, cloud-based, and controller-less WLAN architectures.	Labs, tests, final exam
6. Identify and configure WLAN security mechanisms.	Labs, tests, final exam
7. Locate and identify sources of RF interference.	Labs, tests, final exam
8. Define and apply troubleshooting processes to resolve common 802.11 problems for a given set of conditions.	Labs, tests, final exam
9. Describe the components and primary use of dial- tone services: SIP, PRI and POTS.	Labs, tests, final exam
10. Install and configure On-Premise and Cloud IP-based PBX phone systems.	Labs, tests, final exam
11. Provision IP Phones and program extension properties.	Labs, tests, final exam
12. Apply advanced call routing methods for a given set of conditions.	Labs, tests, final exam
13. Describe Unified and Mobile Platforms which extend VOIP PBX capabilities.	Labs, tests, final exam