BUSM 1270 - Quality

Academic Division: Business, Industry and Technology
Academic Discipline: Business Management

Assistant Dean: Brooke Miller, M.B.A.

3 Credit(s)
Quality improvement is recognized as an essential function in any successful organization. Leading corporations have demonstrated that improved quality raises profits, reduces costs, and provides competitive advantage. This course will explore the foundations of quality, tools and methods for analytic study, and administrative systems for quality management. UG

3 Lecture Hour(s);

College Wide Outcomes

College-Wide Learning Outcomes	Assessments - - How it is met & When it is met
Communication – Written
Communication – Speech
Intercultural Knowledge and Competence
Critical Thinking
Information Literacy
Quantitative Literacy

Student Learning Outcomes for Course

Outcomes	Assessments – How it is met & When it is met
1. Outline the history and essential principles of quality management and how to make it work for business, projects and products.	Exams, written homework discussion questions, and exercises. Weeks 1 and 2
2. Examine the important facets, procedures, and pros and cons of all quality methodologies, including Total Quality Management, Six Sigma, and other quality standards programs.	Exams, written homework discussion questions, and exercises. Weeks 3 and 4
3. Differentiate between Quality Control and Quality Assurance. Understand when to use both, or just one.	Exams, written homework discussion questions, and exercises. Weeks 5 and 6
4. Apply root cause analysis in technical and management problems.	Exams, written homework discussion questions, and exercises. Weeks 5 and 6
5. Use statistical tools such as Pareto optimization and statistical process control to support quality.	Exams, written homework discussion questions, and exercises. Weeks 7 and 8
6. Discuss the benefits of quality in making your business more effective and efficient.	Exams, written homework discussion questions, and exercises. Weeks 9, 10 and 1
7. Apply the guidelines for developing and conducting a program to improve quality management that leads to a permanent change in process.	Exams, written homework discussion questions, and exercises. Weeks 12 and 13
8. Apply the best practices in quality management to temporary, time-limited endeavors with unique results.	Exams, written homework discussion questions, and exercises. Weeks 14 and 15

Standard Grading Scale
93-100 A

90 - 92 A-

87- 89 B+

83 - 86 B

80 -82 B-

77- 79 C+

73 - 76 C

70 -72 C-

67- 69 D+

63 - 66 D

60 -62 D-

00- 59 F

Statement on Diversity
North Central State College believes that every student is a valued and equal member of the community.* Every student brings different experiences to the College, and all are important in enriching academic life and developing greater understanding and appreciation of one another. Therefore, NC State College creates an inclusive culture in which students feel comfortable sharing their experiences. Discrimination and prejudice have no place on the campus, and the College takes any complaint in this regard seriously. Students encountering aspects of the instruction that result in barriers to their sense of being included and respected should contact the instructor, assistant dean, or dean without fear of reprisal.

*Inclusive of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status (past, present or future), disability, age (40 years or older), status as a parent during pregnancy and immediately after the birth of a child, status as a parent of a young child, status as a foster parent, genetic information, or sexual orientation,

Standard NCSC Course Policies
Important information regarding College Procedures and Policies can be found on the syllabus supplement located at this link