BUSM 1130 - Principles of Selling and Customer Service

3 Credit(s)
This course provides a conceptual understanding of the skills, duties, and responsibilities required of salespeople and those involved with customer service. The selling process and such concepts as relationship selling, trust and connections are presented within a context of ethical behavior. After sales support and effective customer service strategies are described. Negotiation, conflict management and creative problem-solving skills are applied. UG

3 Lecture Hour(s);

Required Prerequisite Course(s): ENGL 0040 (either with minimum grade of C-), or qualifying placement test score