MASTER SYLLABUS

2020-2021

A.	Academic Division: Business, Industry and Technology

B.	Discipline: Business Administration

C.	Course Number and Title: BUSM1030 Supervision

D.	Course Coordinator: Lynn Jones

Assistant Dean: Toni Johnson, PhD

Instructor Information:

Name:	Click here to enter text.

Office Location:	Click here to enter text.

Office Hours:	Click here to enter text.

Phone Number:	Click here to enter text.

E-Mail Address	Click here to enter text.

E.	Credit Hours: 3

F.	Prerequisites: ENGL 0040 (minimum grade of C-) or qualifying placement test score

G.	Syllabus Effective Date: Fall, 2020

H.	Textbook(s) Title:

Supervision, Concepts and Practices of Management

Authors: Leonard

Copyright Year: 2015

Edition: 13th

ISBN #: 978-1285-8663-76

Workbook(s) and/or Lab Manual: None

J.	Course Description: This course is an introduction to the supervisor’s role in management. Challenges for supervisors include: planning and problem solving; organizing, staffing, training; leading; and working with individuals and teams along with controlling costs and improving results. Supervision provides a basic understanding of the new role requirements in business organizations. A strong focus of this class is application of sound supervisory principals through role-plays and hands-on practice with real-world scenarios.

K.	College-Wide Learning Outcomes

College-Wide Learning Outcomes	Assessments - - How it is met & When it is met
Communication – Written
Communication – Speech
Intercultural Knowledge and Competence
Critical Thinking
Information Literacy
Quantitative Literacy

L.	Course Outcomes and Assessment Methods:

Upon successful completion of this course, the student shall:

Outcomes	Assessments – How it is met & When it is met
Life As a Supervisor:
Explain the demands and rewards of being a supervisor in a way that reflects the ever-changing environment of corporate/business fluctuations, workplace diversity, globalization, and societal pressures.	Exams/quizzes throughout the semester but primarily assessed on exam during 1st 4 weeks.
Knowing Self – Supervisor Emotional Intelligence:
Construct a self-awareness analysis addressing the student’s current skills, knowledge and abilities as they relate to being a supervisor within a manufacturing and service business so that current strengths and weaknesses are identified as well as future personal growth needs.	Written self-assessment including 100% of required information (student’s current skills, knowledge and abilities as they relate to being a supervisor within a student selected industry so that current strengths and weaknesses are identified as well as future personal growth needs) – due during weeks 12 – 16.
Communication Skills:
Define communication to include major channels that are available to the supervisor.	Exams/quizzes throughout the semester but primarily assessed on exam during 1st 4 weeks.
Given a workplace scenario needing communicated to employees, develop a written memo and a spoken/verbal message that is accurately interpreted by team members.	Completion of a written memo and a spoken message accurately interpreted by team members. Due prior to week 4.
Identify barriers to effective communication and list possible strategies for overcoming such barriers.	Exams/quizzes throughout the semester but primarily assessed on exam during 1st 4 weeks; role-plays throughout the semester.
Given a brief scenario for a meeting, develop a brief agenda and facilitate a team through accomplishing the agenda within provided time restrictions.	Completion of a written agenda included within a memo. Memo due during weeks 8 – 12. Group role-play requiring facilitating the meeting announced in the memo – due during weeks 8 - 12.
Working in Teams:
Given a team-based scenario, lead a team through the scenario reflecting application of techniques for maintaining employee morale.	Group role-play completed during weeks 12 – 16.
Explain the importance, limitations and methods for counseling employees.	Exams/quizzes throughout the semester but primarily assessed on exam prior to week 12. Role-plays throughout the semester.
Define planning and list the steps in the planning process.	Exams/quizzes throughout the semester but primarily assessed on exam prior to week 12. Role-plays throughout the semester. Team-based planning activity completed by Week 16.
Differentiate the use of standing plans (policies, procedures, methods, and rules) and single-use plans (budgets, programs, and projects).	Exams/quizzes throughout the semester but primarily assessed on exam prior to week 12. Role-plays throughout the semester. Team-based planning activity completed by Week 16.
Given a business production scenario, calculate staffing and time requirements necessary for compliance with the scenario’s controls (math will be addition, subtraction, multiplication, and division only).	Completion of calculation scenario prior to week 12.
Problem Solving:
List the steps in the decision-making process and when given a scenario (problem) methodically apply each step to the stated scenario.	Exams/quizzes throughout the semester but primarily assessed on exam prior to week 16. Role-plays throughout the semester.
Compare and contrast two or more alternatives to a workplace problem by completing an Internet search for possible solutions (use of a Library research database is required) .	Graded classroom discussion, successful acquisition of 2 valuable sources from the library databases prior to week 16.
Discipline:
Explain the importance of positive discipline within an organization.	Exams/quizzes throughout the semester but primarily assessed on exam during weeks 4 - 8; Role-plays throughout the semester.
Identify disciplinary situations that violate standards of conduct and explain the need to confront these situations appropriately.	Exams/quizzes throughout the semester but primarily assessed on exam during weeks 4 - 8; Role-plays throughout the semester.
List the steps in a progressive discipline system with a special focus on consistency and documentation.	Exams/quizzes throughout the semester but primarily assessed on exam during weeks 4 - 8;
Appraisal, Coaching, and Performance Management:
Define performance management and clarify the supervisor’s role within the process.	Exams/quizzes throughout the semester but primarily assessed on exam during weeks 8 - 12; role-plays throughout the semester.
Conduct an appraisal interview following a scenario that will include a sensitive situation that requires a coaching approach.	Completion of performance appraisal form after conducting a brief scenario-based appraisal interview prior to week 16.
Explain the concepts and techniques in preparing a written employee appraisal (using an established form).	Completion of performance appraisal form after conducting a brief scenario-based appraisal interview prior to week 16. Exams/quizzes throughout the semester but primarily assessed on exam during weeks 8 - 12; Classroom discussion and role-plays throughout the semester.
Managing Conflict:
Explain the supervisor’s role at the initial step in complaint/conflict resolution to include identifying/contrasting available “styles” that supervisors may use in approaching conflict.	Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester.
Identify guidelines for conflict resolution.	Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester.
Explain the impact a labor union has on a supervisor and the parent organization.	Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester.
Employee Relations:
Describe the supervisor’s role in maintaining good employee relationships.	Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester.
Explain the supervisor’s role in grievance procedures.	Exams/quizzes throughout the semester but primarily assessed on exam during weeks 12 - 16; role-plays throughout the semester.

M.	Topical Timeline (subject to change):

Topic 1:	Supervising Today (environment and trends impacting supervisors)

Topic 2:	Supervisors as Managers (management functions, authority, power, and coordination)

Topic 3:	Communication (channels, methods, barriers, and communication upward)

Topic 4:	Motivation (understanding motivation and human behavior, dealing with difficult people, Theory X and Theory Y)

Topic 5:	Problem Solving (using a decision making process)

Topic 6:	Disciplining Employees

Topic 7:	Supervisory Planning

Topic 8:	Organizing

Topic 9:	Staffing

Topic 10:	Performance Management (performance appraisal)

Topic 11:	Leadership Approaches

Topic 12:	Managing Teams and a Diverse Workforce

Topic 13:	Conflict Resolution

N.	Course Assignments:

At a minimum, the following activities will be part of every offering of this course:

Textbook reading – students are expected to read 1 chapter per week. All current textbook chapters (11th Edition) will be included (tests/quizzes will be graded covering textbook readings).

Written communication – completion of multiple typed memos (e.g., results from supervisor interview and communication to employees announcing a meeting) (assignment is graded).

SKA Career Exercise – completion of a skills, knowledge and abilities self analysis (assignment is graded).

Performance Appraisal – completion of type-written performance appraisal evaluating another person’s performance. A performance appraisal interview will be role played (assignment is graded).

Math/computation – completion of a business scenario requiring basic math (addition, subtraction, multiplication, and division) to calculate staff requirements (assignment is graded).

Research – use of the Bromfield Library research databases to look up a solution to a supervisory problem (e.g., LexisNexis Academic) (assignment is graded).

Outside/Career Content – acquisition of an outside publication related to this class’s content (e.g., Human Resources Magazine, SuperVisor Magazine) – must review two articles from the chosen publication (assignment is graded).

Team-based planning activity – students will work in teams to accomplish an assigned task prior to the end of the quarter (assignment is graded).

Role-play – students will participate in multiple role-plays related to the learning objectives (e.g., dealing with conflict with employees) (assignment is graded).

O.	Recommended Grading Scale:

NUMERIC	GRADE	POINTS	DEFINITION
93–100	A	4.00	Superior
90–92	A-	3.67	Superior
87–89	B+	3.33	Above Average
83–86	B	3.00	Above Average
80–82	B-	2.67	Above Average
77–79	C+	2.33	Average
73–76	C	2.00	Average
70-72	C-	1.67	Below Average
67–69	D+	1.33	Below Average
63-66	D	1.00	Below Average
60-62	D-	0.67	Poor
00-59	F	0.00	Failure

P.	Grading and Testing Guidelines:

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Q.	Examination Policy:

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R.	Class Attendance and Homework Make-Up Policy:

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S.	Classroom Expectations:

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T.	College Procedures/Policies:

Important information regarding College Procedures and Policies can be found on the syllabus supplement located at

http://catalog.ncstatecollege.edu/mime/download.pdf?catoid=5&ftype=2&foid=3